BlackBerry Services Fully Restored,But No Compensation?:RIM

Research In Motion(RIM) has officially announced during the press conference that the BlackBerry services are now fully operational.When asked regarding any compensation package to be delivered to the BlackBerry users,co-CEO of RIM,Jim Balsillie had absolutely no idea on if & claimed that RIM's main focus was to work on the technical snag & get the BlackBerry services up & running as soon as possible.He also mentioned that there will be a talk regarding that aspect with the RIM board & will be decided.
                                                         The main reason for this fiasco was due to the apparent collapse of a back-up system in case of switch failure.A dual-redundancy high capacity switch failed in Europe; that should have been handled by a backup system, but that system also collapsed.This lead to the imminent overloading of the servers all over & by the time the system was back on line there were Terabytes of Backlogs which had to be removed to resume uninterrupted services.Although its still not sure how the back-up system had failed,the rule of thumb points to some hardware related failures.
                                                        With a 99.97 % uptime in the last 18 months,RIM's image has definitely taken a dent & we can be pretty sure that they will ensure such an event is never replicate in the future.Having already launched the investigations,they are currently in talks with the Hardware vendors regarding the apparent hardware glitch.
                                                     This was probably the worst time for this Crash to happen at a time which coincided with Apple's Historic launch of iOS 5 & iMessenger which is aimed directly at BlackBerry's BBM.With Apple's threat looming over BBM,RIM has its work cut out for it.