Showing posts with label
BlackBerry server back online.
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Showing posts with label
BlackBerry server back online.
Show all posts
After Resuscitating from the Outage which crippled BlackBerry's Web based communications leaving the BBM,Web,EMail users literally stranded for almost 4 days after an apparent failure in the failswitch mechanism. The issue which was initially prevalent in the Middle East countries,along with India & South Africa also engulfed U.S,Canada & Puerto Rica into this messy affair.
After RIM managed to the clear the backlogs which were created due to the apparent glitch was removed & the company had issued an official statement claiming that the services are fully restored & up and running.While users were expecting for some kind of a compensatory cash package,to everyones dismay RIM has announced that it will be provided a package of 12 apps as a compensation.Totaling almost $100 in the BlackBerry App store,these apps include SIMS 3,Vligno plus which are premium apps which will be provided given free with a customer support offered for one month.The Entire App list includes the following:
- SIMS 3 – Electronic Arts
- Bejeweled – Electronic Arts
- N.O.V.A. – Gameloft
- Texas Hold’em Poker 2 – Gameloft
- Bubble Bash 2 – Gameloft
- Photo Editor Ultimate – Ice Cold Apps
- DriveSafe.ly Pro – iSpeech.org
- iSpeech Translator Pro – iSpeech.org
- Drive Safe.ly Enterprise – iSpeech.org
- Nobex Radio™ Premium – Nobex
- Shazam Encore – Shazam
- Vlingo Plus: Virtual Assistant – Vlingo
In a statement made by Research In Motion's(RIM)CEO Mike Lazaridis:
“We are grateful to our loyal BlackBerry customers for their patience,” RIM co-CEO Mike Lazaridis said in a statement. “We have apologized to our customers and we will work tirelessly to restore their confidence. We are taking immediate and aggressive steps to help prevent something like this from happening again.”
Well the disgruntled users have something to cheer about rather than to be left high & dry.Probably this comes as a tactical move by RIM to prevent its users from shifting over to Apple's iOS whose timing was absolutely perfect with the Outage which eclipsed RIM.The entire cost of the Outage due to a Snag in the server as well as back-up server system has slapped RIM with losses which amounts to a staggering $100M.
Research In Motion(RIM) has officially announced during the press conference that the BlackBerry services are now fully operational.When asked regarding any compensation package to be delivered to the BlackBerry users,co-CEO of RIM,Jim Balsillie had absolutely no idea on if & claimed that RIM's main focus was to work on the technical snag & get the BlackBerry services up & running as soon as possible.He also mentioned that there will be a talk regarding that aspect with the RIM board & will be decided.
The main reason for this fiasco was due to the apparent collapse of a back-up system in case of switch failure.A dual-redundancy high capacity switch failed in Europe; that should have been handled by a backup system, but that system also collapsed.This lead to the imminent overloading of the servers all over & by the time the system was back on line there were Terabytes of Backlogs which had to be removed to resume uninterrupted services.Although its still not sure how the back-up system had failed,the rule of thumb points to some hardware related failures.
With a 99.97 % uptime in the last 18 months,RIM's image has definitely taken a dent & we can be pretty sure that they will ensure such an event is never replicate in the future.Having already launched the investigations,they are currently in talks with the Hardware vendors regarding the apparent hardware glitch.
This was probably the worst time for this Crash to happen at a time which coincided with Apple's Historic launch of iOS 5 & iMessenger which is aimed directly at BlackBerry's BBM.With Apple's threat looming over BBM,RIM has its work cut out for it.
